Privacy Policy

Last updated: February 9, 2026

PhysixAI (“we,” “us,” or “our”) is committed to protecting your privacy. PhysixAI is your physics assistant, tutor and teacher, available 24/7. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you use our website, applications, and related services (the “Service”). By using the Service, including by messaging or interacting with the chat interface, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We collect information in the following ways:

1.1 Information You Provide

• Account and profile data: When you register or log in (e.g., via OAuth or third-party identity providers), we may receive identifiers such as your name, email address, username, and profile picture, as provided by the identity provider.
• Messages and chat content: Text, images, and other content you send through the chat or messaging features, including questions, attachments, and session context (e.g., selected level or subject).
• Communications: If you contact us for support or feedback, we collect the content of your messages and any contact details you provide.

1.2 Information Collected Automatically

• Usage and device data: Log data (e.g., IP address, browser type, operating system), pages visited, features used, session duration, and approximate geographic location derived from IP.
• Cookies and similar technologies: We use cookies, session storage, and similar technologies to maintain your session, remember preferences, and support security and analytics. You can manage cookie settings in your browser.

1.3 Information From Third Parties

• Identity providers: When you sign in via OAuth or similar methods, we receive the information those providers share according to their policies and your consent.
• Payment and subscription providers: If you subscribe or make payments, we may receive transaction and subscription status information from our payment or e-commerce partners (e.g., WooCommerce) to provide access and manage billing.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, maintain, and improve the Service, including AI-powered assistance, tutoring, teaching, and personalized learning sessions.
• Authenticate you and manage your account and session (e.g., session cookies, OAuth tokens).
• Process and respond to your messages and support requests, and to generate AI responses (which may involve sending content to our AI/service providers).
• Manage subscriptions, payments, and access to premium features, and to communicate about your account or billing.
• Analyze usage patterns, troubleshoot issues, and improve performance, security, and user experience.
• Comply with legal obligations, enforce our Terms of Use, and protect our rights and the rights of others.
• Send you service-related or marketing communications where permitted and where you have opted in, in accordance with applicable law.

We do not use your chat content for advertising targeting. We may use aggregated or de-identified data for research, analytics, or product improvement in a way that does not identify you.

3. How We Share Your Information

We may share your information in the following circumstances:

• Service providers: With vendors who help us operate the Service (e.g., hosting, analytics, AI/ML processing, payment processing, email delivery). These providers are contractually required to use your information only to perform services for us and to protect your data.
• AI and content processing: Messages and content you submit may be sent to third-party AI or processing services (e.g., large language model providers) to generate responses. Such providers may process data according to their own privacy and data processing terms.
• Legal and safety: When required by law, court order, or government request; to enforce our terms or policies; to protect the rights, property, or safety of us, our users, or the public; or in connection with a merger, sale, or other transfer of assets (with notice where required).
• With your consent: We may share information for other purposes when you have given clear consent.

We do not sell your personal information. We do not share your personal information with third parties for their direct marketing purposes except with your consent or as permitted by law.

4. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service and fulfill the purposes described in this policy. This may include:

• Account and profile data: until you delete your account or request deletion, plus a reasonable period for backup and legal compliance.
• Chat and session history: for the duration needed to provide the feature (e.g., session history) and for backup, security, and legal purposes as permitted by law.
• Logs and usage data: for a limited period necessary for security, debugging, and analytics.

After retention periods expire, we delete or anonymize your information where feasible. Some data may be retained longer where required by law or for legitimate business needs (e.g., dispute resolution).

5. Security

We implement technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These include encryption in transit (e.g., TLS), access controls, and secure development practices. No method of transmission or storage is 100% secure; we cannot guarantee absolute security and you use the Service at your own risk.

6. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete personal information.
• Deletion: Request deletion of your personal information, subject to legal and operational retention requirements.
• Portability: Request a portable copy of your data in a structured, machine-readable format where applicable.
• Restriction and objection: Request restriction of processing or object to certain processing where provided by law.
• Withdraw consent: Where we rely on consent, you may withdraw it at any time without affecting the lawfulness of processing before withdrawal.
• Opt-out of marketing: Unsubscribe from marketing emails via the link in our emails or by contacting us.

To exercise these rights, contact us using the details in the “Contact” section. We will respond within the time required by applicable law. You may also have the right to lodge a complaint with a supervisory authority in your country.

You can manage cookies through your browser settings. Disabling certain cookies may affect the functionality of the Service.

7. Children’s Privacy

The Service is not directed at children under 13 (or the applicable minimum age in your jurisdiction). We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us and we will take steps to delete such information.

8. International Data Transfers

Your information may be processed in countries other than your country of residence, including where data protection laws may differ. When we transfer data internationally, we take steps to ensure appropriate safeguards (e.g., standard contractual clauses or other mechanisms approved by applicable law) are in place to protect your information.

9. Third-Party Services and Links

The Service may contain links to third-party websites or integrate with third-party services (e.g., login providers, payment gateways). This Privacy Policy does not apply to those third parties. We encourage you to read their privacy policies. We are not responsible for the practices of third-party sites or services.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the “Last updated” date. Material changes may be communicated via the Service or by email where we have your contact details. Your continued use of the Service after changes constitutes acceptance of the updated policy. If you do not agree, please stop using the Service and contact us regarding your data.

11. Contact

For questions about this Privacy Policy, to exercise your privacy rights, or to report a concern, please contact us through the contact method provided on the PhysixAI website or in the Service. We will respond as required by applicable law.